THE J² PROMISE We stand behind our products and want you to be satisfied with them! We always do our best to take care of our Customers - dealing with all situations fairly and responsibly! If you have received a damaged or defective item, please Email Us at [email protected] and we will rectify this right away!
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get new styles every week and hope we can assist you in finding something new if your purchase doesn't work out!
HOW WILL I RECEIVE MY STORE CREDIT? Expect an E-mail within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. You are not credited back shipping. Thank you for your patience!
WHERE DO I SEND MY RETURN TO? We will email you with instructions and a ship to address once we receive your email with request to return an item.
?ADDITIONAL RETURN DETAILS:
We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
We DO NOT send return labels, so you can send the item back however you prefer.
Merchandise must be returned within 10 days from the receive date.
Merchandise must be unwashed and unworn.
Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
Items of the Day, Flash Sale and Sale Items are FINAL SALE!
All accessories are FINAL SALE!
Bodysuits and Intimates are FINAL SALE!
Holiday themed items are FINAL SALE!
We do not hold items for returns or exchanges.
Please allow 3 business days for return processing.
Once your return is processed, we will email you with confirmation of your store credit that you can use on the website.
Preorders of backordered items may ship separately.
Any returns past the policy will not be accepted or store credited.